Help Desk Technology Providers

BMC
BMC Remedy integrates the BMC ticket management system with the Agiliance RiskVision platform. Tickets created in Agiliance are automatically pushed to Remedy and, periodically, that ticket's status is pulled into the RiskVision ticket system, keeping the Agiliance and Remedy ticket management systems synchronized.
HP
HP Service Manager integrates the HP ticketing system with the Agiliance GRC ticketing system. Tickets created in the Agiliance ticketing system are automatically pushed to the HP Service Manager and updates from Service Manager are periodically pulled into Agiliance GRC. This arrangement ensures that Agiliance and HP Service Manager are synchronized resulting in real-time risk and compliance monitoring, management and mitigation.
 
 

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